Home of Shadeflex Canopies
& Structureworks Pergolas
888.909.6982 • info@outdoorshadestore.com
Offering innovative products and outstanding service are the pillars that we stand on each and every day.
From management and sales to production and shipping, our team is focused on customer care above all else, spilling through in all aspects of the business.
Your feedback is an integral part of our success. This allows us to adjust, pivot, and improve to truly be the best we can be.
Thank you for your review and for allowing us to be better than ever.
Posted on Google Bill KohutTrustindex verifies that the original source of the review is Google. The team was very helpful and answered all of my questions. Trex pergola was relatively easy to assemble and looks great.Posted on Google Linda ElkoTrustindex verifies that the original source of the review is Google. I ordered replacement panels for my awning that vermin damaged over the winter. The order was perfect & size fit like a glove. Samantha & team were easy to work with.Posted on Google Tracy PatchesTrustindex verifies that the original source of the review is Google. Had to replace our shades. Love the new color!!!Posted on Google Jim AndrewsTrustindex verifies that the original source of the review is Google. Wonderful shade and customer service. Custom measurement and easy to make an outdoor living space upgrade.Posted on Google Stephanie MurphyTrustindex verifies that the original source of the review is Google. We had bought Shade Tree Awnings almost 20 years ago and they have held up well. However we needed replacements and The Outdoor Shade Store found me. Excellent Customer service. All done via Email and telephone as I live in Pennsylvania. Lori was great to work with. She was able to pull up the old files, we remeasured and the new awnings fit exactly. Not cheap but the last set held up for a long time. Extremely pleased and highly recommend.Posted on Google Michaline YoungbloodTrustindex verifies that the original source of the review is Google. Samantha worked diligently to resolve an order issue that originated with the predecessor company Shade Tree LLC. She and her supervisors brought the problem to a close to our satisfaction. Customer service and the products sold are excellent.Posted on Google Eileen HuelsmannTrustindex verifies that the original source of the review is Google. There were a few mistakes or misunderstandings but in the end everything was correct. Shipping charges were, as far as I am concerned, excessive but I needed the product due to hail damage. Samantha was very very helpful in getting things corrected and giving me name is installer and in fact was someone that actually worked for them in Missouri area. Now I hope to get the blinds up to enjoy my patio again before summer is over.Posted on Google Nelson JenningsTrustindex verifies that the original source of the review is Google. Shade system is fantastic ! Install went smoothly and the shade is perfect. Opens and closes effortlessly !Posted on Google Eric ClearyTrustindex verifies that the original source of the review is Google. Very nice product service was excellent. Samantha was a huge help. I would definitely recommend. Big difference having shadePosted on Google Laura CatenaTrustindex verifies that the original source of the review is Google. I do believe the system works well for some customers. This has been my experience - the canopies will go off the track and not stay in place when there is wind. If it rains, the rain, of course, will also come through the canopy openings. If you have deck furniture or other items that you don't want to get wet, it is a lot of watching the weather and uncovering/covering furniture. The orginal system was not cut correctly and the company did offer to fix the error at no charge, but it was pretty time consuming and a lot of back-and-forth communication. I reached out to the owner as well to let him know the exact details of the error in measurements as well as a few other bumps I had with the system being installed properly, but he never responded. And, I felt that was disappointing. In hindsight, I would have rather done a full-coverage roof. The system is just not the right fit for me, but it does seem like it is for others.Load more
Learn how to create the right amount of shade for the perfect outdoor space!